Frequently Asked Questions

  • Q: Who is my contact?

    A: You will be assigned a Property Manager, they will work with you directly. The Property Manager works alongside the Maintenance Coordinator and Office Staff to deliver the best service for you and your property. This model eliminates the “lost in the shuffle” effect of having a departmentalized model.
  • Q: How can we get my home leased?

    A: Once receiving all key documentation, including a signed management agreement, additional intake information, and full access - we will have your home marketed within five business days. This is also called “going live”. All homes marketed and managed must be in what we refer to as Move-In Condition. In a nutshell, this means the home must be clean, the yard must be groomed, and everything in the home must work the way it was intended. We want to get your home on the market as soon as possible, but we will not market the home until that criteria is met. Homes that are well maintained attract responsible tenants!
  • Q: How do you screen prospective tenants?

    A: Within the parameters of the law & Fair Housing Act, we do a hands-on, thorough screening of all tenants. We use a matrix that weighs income, landlord history, length of tenancy, length of employment, credit, and criminal history. At minimum, income must be at least 3 times the monthly rent and no prior landlord-related debts can be owed, or prior evictions processed.
  • Q: How do you handle maintenance?

    A: Tenants are required to send all Maintenance Requests in writing through their Tenant Portal. Once received, we will forward that request to you and send the appropriate vendor the Work Order for the job.
  • Q: When is rent due?

    A: Rents are due on or before the close of business on the 5th of each month.
  • Q: When will I get paid?

    A: Owner payments are sent out electronically to the bank of your choice, on or before the 10th of each month.
  • Q: What will I need at the end of the year for my taxes/accountant?

    A: At the end of the year, you will receive 3 things:

    • A detailed income and expenses Statement for the whole year.
    • Copies of any invoices you had throughout the year.
    • A 1099 for your Rental Income that year

Special note: Landlord/tenant laws change from time to time. We work diligently and continually to improve our services and remain current with all landlord/tenant legislation. Because of this, the indicated information is subject to change. When any major changes occur, we will notify you in writing.